Terms of Service

Summary: Be respectful, don't abuse the service, pay your bills, and we'll provide you with reliable AI voice agents. Pretty straightforward.

1. Agreement to Terms

By accessing or using INFYNIA ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not use our Service.

These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Description of Service

INFYNIA is a SaaS platform that enables you to create, deploy, and manage AI-powered voice agents. Our Service includes:

Voice agent creation and configuration tools
Visual conversation flow builder
Voice call handling and recording
Integrations with third-party services (Twilio, Retell AI, etc.)
Analytics and reporting
API access

3. Account Registration

Eligibility

You must be at least 18 years old to use this Service. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age.

Account Responsibility

You are responsible for maintaining the security of your account
You must provide accurate, complete, and current information
You are responsible for all activities under your account
You must notify us immediately of any unauthorized access
One person or legal entity may not maintain more than one free account

4. Acceptable Use

You may use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to use the Service:

Prohibited Activities

• Violate any laws or regulations
• Infringe intellectual property rights
• Harass, abuse, or harm others
• Impersonate any person or entity
• Distribute spam or unsolicited messages
• Engage in fraudulent or deceptive practices
• Attempt to hack or compromise security
• Use for illegal telemarketing or robocalls
• Violate TCPA, GDPR, or other privacy laws

Compliance Requirements

• Obtain proper consent before calling or messaging
• Comply with Do Not Call registries
• Provide clear opt-out mechanisms
• Respect GDPR and data privacy laws
• Follow industry-specific regulations

5. Billing and Payments

Subscription Plans

We offer various subscription plans with different features and usage limits. Prices are available on our pricing page and may change with 30 days notice.

Payment Terms

Subscriptions are billed monthly in advance
Overage charges are billed monthly in arrears
All fees are non-refundable except as required by law
You authorize us to charge your payment method automatically
Failed payments may result in service suspension

Free Trial

We may offer a free trial. At the end of the trial, you will be charged unless you cancel. You may cancel anytime during the trial without charge.

6. Usage Limits and Throttling

Your subscription includes a specific number of minutes per month. Usage beyond your plan limits will incur overage charges or may be throttled.

We may implement rate limits to ensure fair usage
Excessive API usage may result in temporary suspension
We reserve the right to refuse service for abusive usage patterns

7. Intellectual Property

Our IP

The Service and its original content, features, and functionality are owned by INFYNIA and are protected by international copyright, trademark, and other intellectual property laws.

Your Content

You retain all rights to content you create using our Service (conversation flows, recordings, etc.). You grant us a limited license to use this content solely to provide the Service to you.

We will not use your content for any purpose other than providing the Service, except:

With your explicit permission
In anonymized, aggregated form for analytics
As required by law

8. Service Availability and Support

Uptime

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice when possible.

Support

Free plan: Email support (best effort)
Starter plan: Priority email support (<24h response)
Pro plan: Priority email support (<4h response)
Enterprise plan: 24/7 phone and email support

9. Limitation of Liability

IMPORTANT LEGAL NOTICE

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVERDROP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or the like transmitted through the Service
• Any errors or omissions in any content

Our total liability shall not exceed the amount you paid us in the 12 months before the event giving rise to liability, or $100, whichever is greater.

10. Indemnification

You agree to indemnify and hold INFYNIA harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Content you create using the Service

11. Termination

By You

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.

By Us

We may terminate or suspend your account immediately if you:

Violate these Terms
Engage in fraudulent or illegal activities
Fail to pay fees owed
Create risk or legal exposure for us

Effect of Termination

Upon termination:

Your right to use the Service ceases immediately
We will delete your data within 30 days (unless required to retain by law)
You may request a data export before deletion
Outstanding charges remain due

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service at least 30 days before they take effect.

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in San Francisco, California.

14. Contact Information

Questions about these Terms? Contact us:

Email: [email protected]
Support: [email protected]
Address: INFYNIA Inc., 123 AI Street, San Francisco, CA 94103