Smart Call Transfers
Seamlessly hand off calls from AI to humans. Warm transfers, cold transfers, and intelligent routing logic.
Transfer Bot
"Connecting you to Sarah in Sales. I've already told her about your interest in the Enterprise plan."
Why choose INFYNIA?
Enterprise-grade reliability meets cutting-edge AI technology.
Warm Transfers
The AI briefs the human agent on the context before connecting the customer.
Intelligent Routing
Route to different numbers based on time of day, skill set, or customer tier.
Fallback Handling
If no human answers, the AI can take a message or schedule a callback.
High-impact Use Cases
Escalations
Transfer angry or complex customers to a senior support agent.
Better CSAT
Sales Handoff
Qualify a lead and then instantly connect them to a closer.
Higher Close Rate
After-Hours
Route calls to an answering service when the office is closed.
24/7 Coverage
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